Verzendbeleid

Shipping Information

At EDMOND GREY, we aim to deliver every order with care, efficiency and attention to detail. All orders are carefully prepared and shipped through trusted delivery partners.

Orders placed before 16:00 CEST/CET are typically packed and handed over to the shipping carrier on the same business day.

Free Shipping

We offer complimentary shipping on qualifying orders:

• Free shipping within the Netherlands & Belgium on orders above €50
• Free international shipping on orders above €150

Shipping Costs

Netherlands

• Orders below €50: €8,95
• Orders above €50: Free shipping

Belgium

• Orders below €50: €13,55
• Orders above €50: Free shipping

International

• Orders below €150: starts from €13,80
• Orders above €150: Free shipping

Estimated Delivery Times

Estimated delivery times:

• Netherlands: usually delivered the next business day
• Belgium: approximately 1–2 business days
• International: approximately 3–10 business days depending on the destination

Please note that delivery times are estimates and may vary during busy periods, holidays or customs processing for international shipments.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.

Shipping Delays

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• customs processing
• carrier delays
• holidays
• severe weather conditions

EDMOND GREY cannot be held responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Please ensure that all shipping information is entered correctly during checkout. EDMOND GREY is not responsible for orders delayed, lost or undeliverable due to incorrect or incomplete address details provided by the customer.

International Orders

International orders may be subject to customs procedures, import duties or local taxes depending on the destination country.

Any applicable customs fees, import duties or taxes are the responsibility of the customer unless stated otherwise.