We currently ship to the Netherlands, Belgium and a wide range of international destinations.

Yes.

We offer:

• Free shipping within the Netherlands & Belgium on orders above €50
• Free international shipping on orders above €150

Orders placed before 16:00 are typically packed and handed over to the shipping carrier on the same business day.

Estimated delivery times:

• Netherlands: usually the next business day
• Belgium: approximately 1–2 business days
• International: approximately 3–10 business days

Delivery times may vary during busy periods or customs processing.

Yes. Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.

Yes. International delivery times may vary depending on customs procedures, local carriers and destination country processing times.

International orders may be subject to customs duties, import taxes or local fees depending on the destination country.

These charges are the responsibility of the customer unless stated otherwise.

If your order has not yet been processed or shipped, we may still be able to modify or cancel it. Please contact us as soon as possible after placing your order.

If a package cannot be delivered due to an incorrect address, failed delivery attempts or refusal of the shipment, the package may be returned to us. Additional shipping costs may apply for reshipment.

Yes. You may register a return request within 14 days after receiving your order.

After registering the return, the returned items must be received by EDMOND GREY within 14 days.

Returns can be registered through our official return portal

Returns from the Netherlands and Belgium are free when the original order qualified for free shipping.

International return shipping costs are the responsibility of the customer.

Returned items must:

• Be unworn and unused
• Be unwashed and not tumble dried
• Be in original condition
• Include original tags and packaging where possible

Items showing signs of wear, washing, drying or damage may not qualify for a refund.

No. Garments that have been worn, washed, tumble dried or damaged cannot be accepted for return or refund.

Returns that are not registered through the official return portal or not shipped using the provided return label remain the responsibility and risk of the customer until successfully received by EDMOND GREY.

As long as the return has not been received, no refund can be processed.

Once your return has been received and inspected, we aim to process it within 14 days.

After the return has been processed and approved, the refunded amount will be transferred back to the original payment method within 3-5 business days.

Please note that payment providers and banks may require additional processing time.

At this time, we do not offer direct exchanges.

If you would like a different size or item, we recommend placing a new order and returning the original item.

Please contact us at info@edmondgrey.com within 14 after delivery so we can assist you as quickly as possible.

Fit may vary depending on the product and style. We recommend reviewing the product description and sizing information on each product page.

Most garments fit true to size unless stated otherwise in the product description.

Sizing information is available on each product page. If you are unsure about sizing, our customer support team is happy to assist you.

We recommend washing garments inside out at a maximum of 30°C, avoiding tumble drying and following the care instructions included with each garment.

For more information, please visit our Care Guide.

Yes. Linen naturally develops creases during wear, which is part of the fabric’s refined and relaxed character.

Linen garments are best stored in a dry, well-ventilated space away from direct sunlight. We recommend hanging shirts and folding knitwear to preserve shape and structure.

We strive to display colours as accurately as possible. However, slight variations may occur depending on screen settings, lighting conditions and device displays.

Many of our garments are designed with timeless versatility in mind and can be styled throughout multiple seasons depending on layering and fabric choice.

Available payment methods are displayed during checkout and may vary depending on your location.

Yes. Payments are processed securely through trusted payment providers.

EDMOND GREY is inspired by timeless menswear, understated luxury and refined European lifestyle aesthetics.

You can subscribe to our newsletter or follow EDMOND GREY on social media for updates on new arrivals, collections and editorial content.

You can contact us through:

• Email: info@edmondgrey.com
• Contact page

We aim to respond to inquiries within 24 hours during business days.